Pre-Information Form

Our order process is conducted by our online reseller Paddle.com Market Limited (United Kingdom). Paddle.com is the Merchant of Record for all our orders: it collects payment, issues invoices, calculates taxes and handles refunds. Paddle's buyer terms also apply to your purchase.

MORATUS is a software service provided electronically, offering AI-assisted chat, research, content and code generation, connectors, memory and scheduled tasks. Paid plans (Lite, Plus and Max, and the Lite, Plus and Max seat plans under Team & Enterprise) include credit amounts, model access and features that vary by plan. For credit amounts and plan contents, see Pricing

• The price is the monthly fee for the selected plan; for team plans, the per-seat fee is multiplied by the number of seats. Taxes applicable in your country are calculated by Paddle and the total is shown at checkout. There are no delivery, setup or other additional fees.
• Payment is taken in advance at the start of each period through Paddle by card or other payment methods offered by Paddle; the invoice is issued by Paddle.
• Unless cancelled, the subscription renews automatically every month and the renewal fee is charged to the saved payment method.
• Price changes are announced at least 30 days in advance and apply from the next period.

The service is activated on your account immediately once payment is confirmed; there is no physical delivery. The service can be used on moratus.ai with an up-to-date web browser and an internet connection, and through the MORATUS apps on supported operating systems. You do not need to buy any additional hardware or software to use it.

The agreement is an indefinite subscription renewed in monthly periods; there is no minimum commitment. You can cancel at any time from your account settings, on paddle.net or by writing to support@moratus.ai. Cancellation takes effect at the end of the current period.

For every payment, you have the right to withdraw and receive a full refund within 14 days of the payment date, without giving a reason or paying any penalty. You can send your request on paddle.net or to support@moratus.ai.

For duplicate charges, service unavailability and other refund cases, see the Refund and Cancellation Policy

You can send requests and complaints to support@moratus.ai. In a dispute, consumers in Türkiye may apply to the Consumer Arbitration Committee where they reside or where the transaction took place, within the monetary limits announced each year by the Turkish Ministry of Trade, and for disputes above those limits to the Consumer Court after the mediation process required by law.

Information on the processing of your personal data is in the KVKK Privacy Notice. The purchase is completed by confirming the Distance Sales Agreement