Terms of Use

Company:

Muhammed Bahri Telli, a sole proprietorship trading as MORATUS (FISTIKLI 152063 SK. Kaplı No: 10/30 ŞEHİTKAMİL / Gaziantep / Türkiye).

Services:

The MORATUS platform and products offered through moratus.ai (MORATUS Web, MORATUS Desktop, MORATUS Mobile), APIs, connectors, integrations, and demo and beta features.

User:

A natural person, or a representative of a legal entity, who accesses or uses the Services.

Consumer:

A User who is a natural person using the Services for purposes outside their trade or profession (article 3 of Turkish Law No. 6502).

Customer:

A natural or legal person who buys a Team & Enterprise plan or signs a separate service or framework agreement with the Company.

Content:

All materials offered in the Services and the data, documents, files and inputs provided by the User/Customer.

Output:

Responses, files, code and other materials generated by the Services for the User/Customer.

Credit:

The usage unit allocated in each membership period on free and paid plans and deducted according to actual model usage.

Information about the service provider offering the Services, as required by Turkish Law No. 6563 on the Regulation of Electronic Commerce, is set out below.

The Company provides an all-in-one agentic AI platform for enterprise and individual needs, along with related integrations and infrastructure. The website provides product and service information, example use cases and contact channels.

The Company reserves the right to develop, change, suspend or discontinue the scope, features and availability of the Services. Changes that materially affect the user experience are announced with reasonable prior notice.

• The Services are intended for users aged 18 and over and are not directed at anyone under 18.
• The User is responsible for ensuring that the information provided at registration is accurate and up to date.
• The User is responsible for safeguarding account credentials, which may not be transferred or shared.
• If unauthorised access is suspected, the User must inform the Company without delay.
• For enterprise access, the Customer is responsible for the actions of the personnel granted access.

The User agrees not to:

• Use the Services in breach of applicable law, third-party rights (intellectual property, privacy, etc.) or ethical principles,
• Generate or share content involving violence, hate, discrimination, harm to children or the encouragement of illegal activity,
• Attempt unauthorised access, exploit security vulnerabilities, reverse engineer or analyse source code,
• Attempt to circumvent model safeguards, or systematically harvest Outputs in order to train a competing model,
• Use bots or scrapers to disrupt the Services, or engage in DDoS, spam or malware distribution,
• Share personal data in breach of data protection law, or transfer third-party confidential information without authorisation,
• Create deepfakes, face swaps or other realistic images, video or audio depicting a real person, or imitate a real person's voice, without that person's explicit consent,
• Generate sexually explicit or pornographic content, or any sexual content involving minors,
• Impersonate any person or organisation, or use the Services for fraud, phishing or deception,
• Make automated decisions about people with legal or similarly significant effects (such as credit, employment, housing or insurance),
• Create or operate romantic, sexual or adult companion or character chatbots,
• Present AI outputs in a misleading way that suggests they were produced by a human.

Content that breaks these rules may be removed, and violations may lead to suspension or termination of the account under the Suspension and Termination section.

The Services are subject to plan-based usage limits and a fair use principle. Limits exist to protect service quality, infrastructure stability and availability for all users.

• Current limits are stated on the relevant plan page and in the product interface.
• If unusually heavy or automated usage is detected, the Company may apply rate limiting or temporarily restrict usage.
• The User is notified if limits are exceeded; sustained overuse may require a plan upgrade.

Rights in the design, software code, brand elements, documentation, models, systems and interface components of the Services belong to the Company or its licensors. These materials may not be copied, reproduced, published, distributed or used to create derivative works without the Company's written permission.

Ownership of the data, documents, files, prompts and other inputs the User/Customer provides to the Services remains with the User/Customer. Subject to applicable law, third-party rights and separate customer agreements, rights in the Outputs generated for the User/Customer belong to the User/Customer.

The User/Customer grants the Company a non-exclusive licence, to the extent necessary, to provide, secure, troubleshoot and improve the Services. This licence ends when the relevant contractual relationship ends, subject to statutory retention obligations.

• The User is personally responsible for the lawfulness of the content they upload or provide and confirms that they have obtained the necessary permissions.
• The User may enter other people's personal data or special category personal data only if they have the legal basis required to process it and to have it transferred to model providers abroad.
• The Company may delete harmful or unlawful content, or restrict access to it, without prior notice.
• Unless otherwise agreed, no royalty or fee is payable for suggestions and feedback submitted by the User; the Company may use such feedback freely.

For details on how personal data is processed, see: Privacy Policy

Cookies and similar technologies may be used within the Services; you can manage your preferences from the cookie panel. For details, see: Cookie Policy

Where the Company acts as a data processor for a Customer, the parties may additionally enter into a Data Processing Agreement (DPA).

• The Services run on third-party AI models that MORATUS does not own. Depending on the model you select and dynamic routing, your prompts are sent to one to three model providers and, in exceptional cases, to a fallback routing service, and may be processed outside Türkiye.
• To maintain service quality and continuity, the available models, providers and routing logic may change.
• AI features are for informational purposes; because of technical limitations, outputs may contain errors or omissions.
• AI-generated content is not legal, medical, financial or other professional advice; the User is responsible for their own decisions and risks.
• Outputs must be reviewed by a human for critical use cases.
• Similar outputs may be generated for similar prompts from different users; the originality of Outputs is not guaranteed.

For details on how data is sent to model providers and where it is processed, see the: Privacy Policy

The Services include agentic features that can carry out tasks on your behalf. When you authorise a connector or assign a task to an agent, you are responsible for the consequences of the actions taken within the permission you granted.

• The User is responsible for setting and reviewing the scope of permissions granted to connected services; permissions can be revoked at any time.
• For irreversible or outward-facing actions, we recommend using the confirmation steps provided in the product.
• The connected service's own terms and limits apply in addition; compliance with them rests with the User.
• Scheduled tasks and automations run with your account's permissions and are treated as performed on behalf of your account.

The Services may integrate with third-party providers for hosting, model inference, communication, payments and analytics. Those providers' terms and policies apply separately. The Company is not responsible for the content or practices of third-party sites and services.

The Company may from time to time offer trials and features marked as beta or preview. These features are under development, fall outside the scope of any warranty, and may be changed or removed without prior notice. Using them in production environments is at the User's own risk.

Some of the Services are free. Paid personal plans (Lite, Plus, Max) and Team & Enterprise plans (Lite, Plus and Max per seat) are offered as monthly subscriptions; custom enterprise services are set by quote or contract. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it collects payment, issues invoices, calculates taxes and handles refunds. For current prices, plan contents and credit amounts, see: Pricing

Payment and renewal:

The subscription fee is charged in advance at the start of each period. Unless cancelled, the subscription renews automatically for the same period at the price in effect on the renewal date.

Cancellation:

You can cancel your subscription at any time from your account settings, from Paddle's subscription management page (paddle.net) or by writing to support@moratus.ai. Cancellation takes effect at the end of the current period; you keep your plan's features until then.

Credits:

Credits are deducted according to actual model usage and renew each membership period. Unused credits do not roll over, cannot be exchanged for cash and cannot be transferred to anyone else.

Refunds:

For every payment, you can request a refund without giving a reason within 14 days of the payment date. After that period, partially used periods are not refunded; payments are refunded for duplicate charges, where the service cannot be provided for reasons attributable to the Company, and in other cases required by law. Consumers' statutory rights remain reserved.

Taxes:

Taxes applicable to prices are calculated by Paddle based on your country and shown at checkout. For enterprise quotes, taxes are excluded unless stated otherwise.

Price changes:

Price changes are announced at least 30 days in advance by email or in-product notice and take effect from the next renewal period. If you do not accept the new price, you can cancel before the renewal date.

Late payment:

Access may be suspended for subscriptions whose payment cannot be collected. For enterprise Customers, statutory default interest and collection costs may be claimed on late payments.

Payment processing:

Payments are collected by Paddle.com Market Limited as Merchant of Record. Card and payment details are processed by Paddle; the Company does not store them.

For details of the refund process, see the Refund and Cancellation Policy

On termination, data is securely deleted or anonymised at the end of the retention period, except where retention is required by law.

The Services are provided “as is” and “as available”. All express or implied warranties, including merchantability, fitness for a particular purpose and non-infringement, are disclaimed to the maximum extent permitted by law. The Company does not warrant that the Services will be uninterrupted or error-free.

This clause does not remove Consumers' rights regarding defective services under Turkish Law No. 6502.

To the extent permitted by law, the Company is not liable for loss of profit, loss of reputation, loss of data, business interruption, or indirect, incidental, special or consequential damages. For direct damages, the Company's total liability may not exceed the amount paid by the Customer in the last 12 months in respect of the event giving rise to the damage (zero for free and beta use).

This clause does not exclude mandatory consumer law provisions, or liability arising from the Company's intent or gross negligence.

The User/Customer agrees to indemnify the Company, in proportion to their fault, for damages, penalties, costs and expenses the Company incurs as a result of a breach of these terms through their fault, the content and uploads they provide, or unlawful use. For Consumers, the mandatory provisions of consumer law remain reserved.

Use of the Services is subject to applicable export, re-export and sanctions regulations. The User confirms that they will comply with those regulations and will not use the Services in relation to restricted countries or listed persons.

The User/Customer agrees to comply with legislation on the prevention of bribery and corruption (e.g. the Turkish Penal Code and relevant international regulations).

Performance of obligations may be suspended in circumstances beyond the parties' reasonable control, such as natural disaster, war, strike, government action, cyber attack, infrastructure outages and other unforeseeable events; the parties are not liable during such periods.

These terms are governed by the laws of the Republic of Türkiye. Disputes are addressed first through good-faith negotiations. For Users who are consumers, under Turkish Consumer Protection Law No. 6502, Consumer Arbitration Committees have jurisdiction within the monetary limits announced annually by the Ministry of Trade, and Consumer Courts have jurisdiction above those limits; consumers may also apply to the authorities at their place of residence. For disputes with Users/Customers who are merchants or public legal entities, the Courts and Enforcement Offices of Gaziantep have jurisdiction. Statutory provisions on mandatory mediation remain reserved.

Formal notices may be given in writing or electronically. Written notices to the Company are sent to the address under “Service Provider Information”, and electronic notices to support@moratus.ai (privacy@moratus.ai for personal data matters). Notices to the User are sent to the email address registered on the account or delivered as in-product announcements.

The Company may update these terms from time to time. The current version is always published on this page, and the “Last updated” date at the top is revised accordingly.

Material changes that affect your rights or your paid plan to your detriment are announced at least 30 days before they take effect, by email or in-product notice; for paid plans, such changes apply from the next renewal period. If you do not accept a change, you can cancel your subscription or close your account before it takes effect. Continuing to use the Services after the effective date means you accept the updated terms.

Severability:

The invalidity of any provision does not affect the remaining provisions.

Waiver:

Failure to exercise a right does not constitute a waiver.

Assignment:

The Company may assign these terms in the context of an affiliate or business transfer; assignment by the User requires written consent.

Entire Agreement:

These terms together with the policies referenced in them constitute the entire agreement on the subject matter.

Interpretation:

Headings are for convenience only and do not constitute a binding rule of interpretation.